Privacy Policy

Last Updated: 28 November 2025

More Than Motivation Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:

More Than Motivation Ltd Registered Office: Dunnbeag 37 Oldhall, Watten, Wick, Caithness, United Kingdom, KW1 5XL Company Number: SC626899 Email: [Insert Email Address, e.g., fiona@morethanmotivation.co.uk] Phone: 01955 950059

1. Information We Collect

We may collect and process the following data about you:

Identity Data: Names, titles, dates of birth.
Contact Data: Billing address, email address, telephone numbers.
Transaction Data: Details of services you have purchased from us (e.g., Leadership courses, Coaching sessions).
Technical Data: IP address, browser type and version, time zone setting, and operating system (collected via cookies).
Profile & Assessment Data: Information you provide when completing tools such as Motivational Maps® or during coaching intake sessions.
Special Category Data: As part of our well-being and mental health consultancy, we may process sensitive information regarding your health, emotional well-being, or disability status. We only process this data with your explicit consent.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Performance of Contract: To deliver the coaching, training, or consultancy services you have booked.
Legitimate Interests: To manage our relationship with you, reply to enquiries, and improve our services.
Legal Obligation: To comply with tax and accounting laws (e.g., HMRC reporting).
Consent: We rely on your explicit consent to process health/well-being data or to send you marketing newsletters (which you can opt out of at any time).

3. Third-Party Tools & Sharing

We do not sell your data. However, we may share your data with trusted third parties to assist in delivering our services:

Assessment Providers: If you complete a Motivational Maps® profile, your name and email may be processed by the map provider to generate your report.
Service Providers: IT and system administration services (e.g., website hosting, email providers).
Professional Advisers: Accountants, lawyers, insurers, and bankers.
Regulatory Bodies: HM Revenue & Customs and other authorities who require reporting of processing activities in certain circumstances.

4. International Transfers

If any of our third-party service providers (e.g., email marketing software or cloud storage) are based outside the UK, we ensure your data is protected by requiring them to follow the same security standards as the UK GDPR.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Client Records: Typically kept for 6 years after the end of the relationship for tax/legal purposes.
Enquiries: Kept for [e.g., 2 years] after the last contact.

7. Your Legal Rights

Under the UK GDPR, you have rights including:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data (the “right to be forgotten”).
Object to processing of your personal data.
Request restriction of processing.
Withdraw consent at any time (where we rely on consent).

To exercise any of these rights, please contact us at fiona@morethanmotivation.co.uk

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

Necessary Cookies: Essential for the website to function.
Analytics Cookies: We may use tools like Google Analytics to understand how visitors use our site.

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Third-Party Links

This website may include links to third-party websites (e.g., partners, social media). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.